Next semester at Marquette, Dr. David Krause will be teaching a FinTech course that will contain a section on Artificial Intelligence (AI) - This article is interesting!

What the Boss Could Learn by Reading Whole Company's Emails

By Frank Partnoy, The Atlantic August 8, 2018

Employee emails contain valuable insights into company morale—and might even serve as an early-warning system for uncovering malfeasance.

https://www.theatlantic.com/magazine/archive/2018/09/the-secrets-in-your-inbox/565745/

….Today the text analytics business, like the work done by KeenCorp, is thriving. It has been long-established as the processing behind email spam filters. Now it is finding other applications including monitoring corporate reputations on social media and other sites.

The finance industry is another growth sector, as investment banks and hedge funds scan a wide variety of information sources to locate “slight changes in language” that may point towards pending increases or decreases in share prices.

Financial research providers are using artificial intelligence to mine “insights” from their own selections of news and analytical sources.

But is this technology effective?….

….. Now text analytics is being deployed at a new target: The composition of employees’ communications. Although it has been found that workers have no expectations of privacy in their workplaces, some companies remain reluctant to do so because of privacy concerns. Thus, companies are finding it more challenging to resist the “urge to mine employee information”, especially as text analysis systems continue to improve.

Among the evolving enterprise applications are the human resources departments in assessing overall employee morale. For example, Vibe is such an app that scans through communications on Slack, a widely used enterprise platform. Vibe’s algorithm, in real-time reporting, measures the positive and negative emotions of a work team. …..

This entry was posted in Management, Privacy on October 5, 2018 by afscme.